Refund Policy

We accept returns only for defective or damaged products. You have 15 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and include all original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5 to 7 business days for the refund to appear, depending on your payment provider.

Exchanges

We only offer exchanges for defective or damaged items. If you need a replacement for the same item, please contact us at requests [@] pixelgemz [.] com

Non-Returnable Items

Certain items cannot be returned:

• Gift cards
• Digital downloads or software
• Custom or personalized items

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.

Contact Us

For any questions about returns or refunds, please reach out to us at requests [@] pixelgemz [.] com