Faq Help Center

Find answers to common questions about orders, shipping, returns,
refunds, and more in our FAQ. Need help? Contact us!

No, we currently only ship within the USA.

Shipping typically takes 7 to 15 business days, depending on your location and carrier delays.

Orders are processed quickly, so we cannot guarantee changes. Contact us immediately at requests [@] pixelgemz [.] com for assistance.

We accept returns only for defective or damaged items. You must return the item within 15 days of receipt, unused and in original packaging.

Contact us via our Contact page with your order details and issue. We’ll provide instructions for returning your item.

Once we receive and inspect your return, refunds are issued within 5-7 business days to your original payment method.

We only replace items if they arrive defective or damaged. Contact us to arrange an exchange for the same item.

You are responsible for return shipping. If a refund is approved, the return shipping cost may be deducted from the refund.

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